Terms & Conditions

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Article   1 – Definitions

Article   2 – Identity of the trader

Article   3 – Applicability

Article   4 – The offer

Article   5 – The contract

Article   6 – Right of withdrawal

Article   7 – Customers’ obligations in case of withdrawal

Article   8 – Customers who exercise their right of withdrawal and the costs involved

Article   9 – Traders’ obligations in case of withdrawal

Article  10 – Precluding the right of withdrawal

Article  11 – The price

Article  12 – Contract fulfilment and extra guarantee

Article  13 – Delivery and implementation

Article  14 – Extended duration transactions: duration, termination and prolongation

Article  15 – Payment

Article  16 – Complaints procedure

Article  17 – Disputes

Article  18 – Branch guarantee

Article  19 – Additional or different stipulations

Article  20 – Amendment to the general terms and conditions

Article 1 – Definitions

The following definitions apply in these terms and conditions:

1.     Supplementary agreement: an agreement in which a consumer obtains products, digital content and/or services via a distance contract, and a trader or a third party delivers these products, digital content and/or services in accordance with an agreement between that third party and the trader;

2.     Withdrawal period: the period within which a consumer can make use of his right of withdrawal;

3.     Consumer: a natural person whose actions are not carried out for objectives relating to the course of a trade, a profession or a business;

4.     Day: calendar day;

5.     Digital content: data that are produced and supplied in digital form;

6.     Extended duration transaction: a distance contract relating to a series of products and/or services, whereby the obligation to supply and/or purchase is spread over a period of time;

7.     Durable medium: every means – including emails – that enables a consumer or trader to store information that is addressed to him in person in a way that facilitates its future use or consultation during a period that is in keeping with the objective for which the information is intended, and which facilitates the unaltered reproduction of the stored information;

8.     Right of withdrawal: the possibility for a consumer to waive a distance contract within the withdrawal period;

9.     Trader: a natural or legal person who offers products, (access to) digital content and/or services to consumers from a distance;

10.  Distance contract: a contract concluded between a trader and a consumer within the framework of system organized for the distance sale of products, digital content and/or services, whereby sole or partly use is made of one or more techniques for distance communication up to and including the moment that the contract is concluded;

11.  Model form for right of withdrawal: the European model form for right of withdrawal that is included in Appendix I of these terms and conditions. The trader is not obliged to provide Appendix I if the consumer has no right of withdrawal with regard to his order;

12.  Technique for distance communication: means that can be used for communication regarding the offer made by the trader and concluding a contract, without the necessity of the consumer and trader being in the same place at the same time.

Article 2 – Identity of the trader

Name trader: GroenGroen operating under the name Daily observations